Delizia Jonker

Delizia Jonker's role involves multiple tasks, including work organisation, diary management, appointment scheduling, paperwork, providing accurate correspondence to clients, and handling various ad hoc responsibilities.

However, at the core of her job is the provision of exceptional customer service. To maintain a professional and friendly demeanour, Delizia undertakes certain efforts. Firstly, she places great emphasis on appropriate attire. Secondly, she prioritises active listening when engaging with clients, ensuring she maintains a positive attitude even when the same isn't reciprocated. She believes that being friendly and initiating interactions with a welcoming smile while directing visitors to their desired areas are key aspects of her approach.

"Basically, as the face of a business, we are responsible for making sure that our first impressions and interactions make a returning client."