Klagte van kliënt

ANONIEM SKRYF:

Ek het gister by OK Foods in Baines gaan beesbene koop. Ek is al agt jaar ’n kliënt daar, en toe ek instap het die bestuurder my vriendelik kom groet. Met die uitstap keer die sekuriteit my voor en noem dat hy die pakkie benevleis vir die bestuurder moet gaan wys. Hy is weg agter geslote deure met my pakkie.

Toe hy uitkom word ek vertel dat daar te veel vleis aan die bene is, maar die bestuurder kom nie self uit nie. Ook toe ek vra, ek wil met hom persoonlik praat, is daar gesê hy stel nie belang om met my persoonlik te praat nie. Ek loop toe. Ek het betaal vir dit wat ek ontvang het.

Daar is omtrent geen vleis op daardie bene nie. Dis pure bene! Hoe kan sulke slegte kliëntediens gelewer word, en aan ’n kliënt van meer as agt jaar? En dan nog skielik wil hy nie self uitkom nie, waar hy my vroeër so vriendelik kom groet het! Ek het verneem dat die dame in die slaghuis blykbaar nou ook probleme gekry het, omdat sy “te veel vleis” aan die bene verkoop het. Dit is dan die winkel se sticker ‘Fountain Beef Bones’ wat sy vir die produk uitgedruk het. Fout en slegte diens is by die bestuurder en nie die dame agter die toonbank of die kliënt nie! Baie ongelukkig.

OK FOODS MANAGER, IMMANUEL FERREIRA, RESPONDS:

Thank you for the opportunity you given me to investigate what happened to your reader and my costumer.

According to my staff and the security officers, the costumer came into the store greeted my manager and had a friendly conversation, as they know each other, then she carried on with her shopping. She went to the butchery and ordered beef bones with a certain employee.

While the client was in the isle this employee handed the bones to her and received a tip in return which captured the attention of the security officer. The store policy is no tips to be given to employees directly as there have been cases of the butchery staff receiving money to give meat at a cheaper price.

So, when the customer came to pay for the goods, she forgot something and went to get it, and the security came and checked the bones stating that when the staff buys bones there is no meat on them and this one has, she shows the supervisor, he confirmed that there was more meat than usual, and she took it to the manager who was at the back of the store.

The manager said yes there is more meat but to give it to the customer, however he did not know that the costumer was very upset.

The cashier that helped her also explained the reason for the security checking. But the cashier said she never asked for the manager, only that she was upset.

The employee that assisted the client with the bones has been under investigation for given too much meat to clients at a cheaper price.

I hope this can help you.

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