Convert and save on your water bill
Tough times call for tighter budgets
Windhoek residents can now migrate to prepaid water meters.
The City of Windhoek is now offering prepaid water meters to residents, including new connections and conversions of postpaid to prepaid meter connections.
The prepaid water metres operate on the same principle as the prepaid electricity meters.
A 20-digit code will be issued upon purchase of water units and, if entered into the customer interface unit, it will allow the prepaid water meter to discharge the volume of water that was purchased. The prepaid meter will shut off the water supply once all credits have been consumed.
How much does the prepaid water connection cost?
The prepaid water service connection cost is subject to change, but it is currently N$4 486.66 (excl VAT).
There are two payment options available when applying for your prepaid water service connection:
1. Choose to pay up-front, or
2. Choose a five-year repayment plan (N$3.90/kL incorporated in the tariff)
The benefits include the following:
• Prepaid water meters allow you to take full control of your water consumption and prevents overspending.
• You will also be alerted of any water leakages on your premises.
• You will be in control of how much and how often you top up credits.
• You will not have to worry about building up debt as you purchase your water before you use it, making you more aware of your water consumption costs.
You will not receive water bills as you will pay in advance for services and consumption.
You will always have an idea of what your remaining balance is, as it is displayed clearly on the CIU, which will help you avoid unpleasant surprises.
The prepaid water tariff, however, excludes rates and taxes, for which you will continue to receive a municipal bill.
Where can I apply for a prepaid water meter?
Applications must be completed, signed, and stored for record-keeping purposes; therefore, clients are urged to visit the municipality head office on Independence Avenue or any of the municipality’s cash halls to complete an application form.
Steps:
1. Complete application at City of Windhoek cash hall (enquiries desk) by property owner/proxy.
2. Obtain sundry invoice for payment from client service agents
3. Application and receipt will be forwarded to the Bulk Water Division for installation and filing thereof.
How do I apply for a new prepaid water meter?
Requirements:
Application should be completed by owner of the property
1. Certified copy of the identity documents of registered/property owner
2. Municipal bill(s) must be paid up to date
3. Payment of approval installation cost
Approximately how long it takes to install the new meter?
It takes about four weeks after the approval of your application. The prepaid water meter frequently asked questions and the user guide are available on their website: www.windhoekcc.org.na
For further enquiries, please contact our Customer Contact Centre on 290 3777 or [email protected]
The prepaid water metres operate on the same principle as the prepaid electricity meters.
A 20-digit code will be issued upon purchase of water units and, if entered into the customer interface unit, it will allow the prepaid water meter to discharge the volume of water that was purchased. The prepaid meter will shut off the water supply once all credits have been consumed.
How much does the prepaid water connection cost?
The prepaid water service connection cost is subject to change, but it is currently N$4 486.66 (excl VAT).
There are two payment options available when applying for your prepaid water service connection:
1. Choose to pay up-front, or
2. Choose a five-year repayment plan (N$3.90/kL incorporated in the tariff)
The benefits include the following:
• Prepaid water meters allow you to take full control of your water consumption and prevents overspending.
• You will also be alerted of any water leakages on your premises.
• You will be in control of how much and how often you top up credits.
• You will not have to worry about building up debt as you purchase your water before you use it, making you more aware of your water consumption costs.
You will not receive water bills as you will pay in advance for services and consumption.
You will always have an idea of what your remaining balance is, as it is displayed clearly on the CIU, which will help you avoid unpleasant surprises.
The prepaid water tariff, however, excludes rates and taxes, for which you will continue to receive a municipal bill.
Where can I apply for a prepaid water meter?
Applications must be completed, signed, and stored for record-keeping purposes; therefore, clients are urged to visit the municipality head office on Independence Avenue or any of the municipality’s cash halls to complete an application form.
Steps:
1. Complete application at City of Windhoek cash hall (enquiries desk) by property owner/proxy.
2. Obtain sundry invoice for payment from client service agents
3. Application and receipt will be forwarded to the Bulk Water Division for installation and filing thereof.
How do I apply for a new prepaid water meter?
Requirements:
Application should be completed by owner of the property
1. Certified copy of the identity documents of registered/property owner
2. Municipal bill(s) must be paid up to date
3. Payment of approval installation cost
Approximately how long it takes to install the new meter?
It takes about four weeks after the approval of your application. The prepaid water meter frequently asked questions and the user guide are available on their website: www.windhoekcc.org.na
For further enquiries, please contact our Customer Contact Centre on 290 3777 or [email protected]
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