From secretary to senior business analyst

Fifteen years ago, Merlyn Tjimuku walked through the doors of the Motor Vehicle Accident (MVA) Fund as a secretary, eager to learn and grow. Today, she stands as a Senior Business Analyst, a role that sees her spearheading data management and business process improvements.

Her story is one of resilience, ambition and the relentless pursuit of knowledge.

Tjimuku’s career trajectory wasn’t just about climbing the corporate ladder – it was about transformation. “Perseverance and dedication are key to success in any career. It’s important to be patient and take ownership of your work,” she reflects.

These values have been her guiding force, helping her transition from administrative work to a strategic role where she bridges the gap between business operations and IT. Managing data migration projects and working with cross-functional teams, Tjimuku has become an integral part of driving innovation within the organisation.

A firm believer in lifelong learning, Tjimuku has built an impressive academic portfolio, holding an MBA, a Ph.D. in Business Administration, and multiple certifications in business analysis and monitoring. But for her, education isn’t just about degrees, it’s also about impact.

“Seek opportunities for growth, whether through additional training, mentorship, or taking on new responsibilities,” she advises young professionals. Her doctoral research on emotional intelligence and workplace diversity is a testament to her commitment to fostering inclusive and dynamic work environments.

Beyond her professional achievements, Tjimuku finds joy in mentoring and giving back to her community. “Mentoring is an important part of my life. I believe in making a meaningful impact both within and outside my workplace,” she shares.

Her passion for guiding others stems from her own journey – one that required patience, resilience, and an unwavering belief in her potential.

Tjimuku’s story is a powerful reminder that success isn’t instantaneous; it’s built through hard work, continuous learning and the courage to embrace new challenges.

For anyone standing at the start of their career, wondering if they can reach greater heights, Tjimuku’s journey proves that with dedication and the right mindset, anything is possible.