Saak is klaar reggestel
Klagte:
Ek het die 30ste Oktober 2017 geld na iemand in Rehoboth met FNB ge-"ewallet" om vir my bejaarde moeder te gee? Fout by die ATM weerhou die geld om uit te betaal. Ek sukkel tot toe om die geld te kry. Dit is regtig swak diens. Elke dag sedertdien met navrae word jy van bakboord na stuurboord gestuur sonder 'n oplossing.
Reaksie:
Elzita Beukes, Group Communications Manager, Strategic Marketing & Communications, FNB Namibia Holdings Ltd writes:
Please note that the customer has received the funds back into his account on Friday 10th November. We contacted him directly and he is pleased that the matter has been resolved. As always we encourage our customers to please contact our helpline (061) 299 2222, or after hours at (061) 299 2999 for any complaints or concerns.
Ek het die 30ste Oktober 2017 geld na iemand in Rehoboth met FNB ge-"ewallet" om vir my bejaarde moeder te gee? Fout by die ATM weerhou die geld om uit te betaal. Ek sukkel tot toe om die geld te kry. Dit is regtig swak diens. Elke dag sedertdien met navrae word jy van bakboord na stuurboord gestuur sonder 'n oplossing.
Reaksie:
Elzita Beukes, Group Communications Manager, Strategic Marketing & Communications, FNB Namibia Holdings Ltd writes:
Please note that the customer has received the funds back into his account on Friday 10th November. We contacted him directly and he is pleased that the matter has been resolved. As always we encourage our customers to please contact our helpline (061) 299 2222, or after hours at (061) 299 2999 for any complaints or concerns.
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