Service culture catches HAN’s attention
Co-inciding with the start of Namibia’s National Heritage week yesterday, the Hospitality Association of Namibia (HAN), together with Silver Spoon Hospitality Academy and some progressive HAN members, including Avani Hotel Windhoek, Wilderness Safaris and Roidina Safari Lodge, kick-started the first two week “introduction to basic waitron services” training course for 15 mainly unemployed Namibians.
The aim of the basic course is to avail Namibian career seekers with a glimpse into the world of the hospitality and service industry. Thus far, the service culture has been termed the weakest link of the tourism sector, with service excellence, whether in the tourism sector or any other service industry within Namibia not meeting the high demands of the international community.
HAN believes it its duty to invest time, effort and available funds to improve the service culture among Namibians, and has thus called on its members to come forward with nominees and willingness to co-sponsor some 15 unemployed or under-skilled Namibians to undergo a two-week intensive training course in basic hygiene, waitron and bar and service skills.
The training takes the form of hands-on practical learning mainly and thus matches the call by Namibia Training Authority (NTA) and the government in general for Namibia to increase vocational training in this country.
SERVICE SKILLS
By providing this group of Namibians with urgently needed service skills, HAN believes it will increase their self-confidence and pride, opening up employment opportunities in the service industry and instilling in them a service culture that they and Namibia in general can benefit from.
The Hospitality Association of Namibia believes this to be not only a valuable contribution to the activities of Namibia’s National Heritage week, but also a worthy investment in the service culture and service excellence in Namibia.
On Friday, 30 September, the trainees will be assessed by serving invited guests from tourism and the media and successful candidates will be issued with a certificate from Silver Spoon Hospitality Academy, itself a City & Guilds accredited training institute.
The aim of the basic course is to avail Namibian career seekers with a glimpse into the world of the hospitality and service industry. Thus far, the service culture has been termed the weakest link of the tourism sector, with service excellence, whether in the tourism sector or any other service industry within Namibia not meeting the high demands of the international community.
HAN believes it its duty to invest time, effort and available funds to improve the service culture among Namibians, and has thus called on its members to come forward with nominees and willingness to co-sponsor some 15 unemployed or under-skilled Namibians to undergo a two-week intensive training course in basic hygiene, waitron and bar and service skills.
The training takes the form of hands-on practical learning mainly and thus matches the call by Namibia Training Authority (NTA) and the government in general for Namibia to increase vocational training in this country.
SERVICE SKILLS
By providing this group of Namibians with urgently needed service skills, HAN believes it will increase their self-confidence and pride, opening up employment opportunities in the service industry and instilling in them a service culture that they and Namibia in general can benefit from.
The Hospitality Association of Namibia believes this to be not only a valuable contribution to the activities of Namibia’s National Heritage week, but also a worthy investment in the service culture and service excellence in Namibia.
On Friday, 30 September, the trainees will be assessed by serving invited guests from tourism and the media and successful candidates will be issued with a certificate from Silver Spoon Hospitality Academy, itself a City & Guilds accredited training institute.
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