Skakelbord is baie besig
Klagte:
Ek wil weet of Old Mutual se personeel aan diens is, want ek bel van Woensdag af 299 3999 vir navrae, maar te vergeefs. Niemand tel op nie.
Reaksie:
Quinten Potgieter, Business Marketing Manager of Old Mutual writes:
This number, 299 3999, is our switchboard number and we have seen a tremendous influx of calls coming through, which results in some not being attended to. We do encourage our valued customers to engage with us via our Social Media platforms or alternatively obtain the direct number for the line of business they wish to interact with.
We continuously strive to improve our service touch points and will investigate call forwarding options to ensure all customer calls are attended to.
Ek wil weet of Old Mutual se personeel aan diens is, want ek bel van Woensdag af 299 3999 vir navrae, maar te vergeefs. Niemand tel op nie.
Reaksie:
Quinten Potgieter, Business Marketing Manager of Old Mutual writes:
This number, 299 3999, is our switchboard number and we have seen a tremendous influx of calls coming through, which results in some not being attended to. We do encourage our valued customers to engage with us via our Social Media platforms or alternatively obtain the direct number for the line of business they wish to interact with.
We continuously strive to improve our service touch points and will investigate call forwarding options to ensure all customer calls are attended to.
Kommentaar
Republikein
Geen kommentaar is op hierdie artikel gelaat nie