United moves to ease criticism with settlement
United Airlines moved to staunch criticism - and any customer defections - by reaching a settlement Thursday with a passenger dragged off one of its planes two weeks ago and issuing new policies designed to prevent similar customer-service failures.
On April 9, Kentucky physician David Dao was forcibly removed from a flight after refusing to give up his seat to a crew member. The incident ignited a debate about poor service an
...
If you are an active subscriber and the article is not showing, please log out and back in. Free access to articles from 10:00.
Kommentaar
Republikein
Geen kommentaar is op hierdie artikel gelaat nie